Raiser's Edge Training

Training and Support

Training/ Guides

The following training may support any new users if you have any to start: Basics of Raiser's Edge NXT

This is a self-led course that covers

• Basics of Raiser’s Edge NXT
• Basics of Records
• Basics of Ratings
• Basics of Fundraising
• Basics of Lists
• Basics of Reporting
• Basics of Communications Consent

Blackbaud University > Select Campus

All users should complete the Fundamentals course. It is also recommended that you explore the ‘Advanced Courses’ to further expand your knowledge. There are some specific courses below but it might be useful to browse available course by role, by outcome or by functionality.

Advanced Training - Basics of Gift Aid; Basics of Prospects; Basics of Data Extraction; Batch; Basics of Configuration and Security; Import; Maintaining Accurate Constituent Records; Expert Data Segmentation with Query

Support: Blackbaud offer several ways for you to get the answers and skills you need to use Raiser’s Edge effectively and efficiently. Here are some suggestions and signposts for support.

• Support Chat UK  – https://www.blackbaud.co.uk/support/support.aspx  > Contact Us 
• Knowledgebase  – https://www.blackbaud.co.uk/support/support.aspx  > Knowledgebase 
• Training Central -  https://www.blackbaud.co.uk/notforprofit/training  > Training Central

• Blackbaud YouTube Channel -  https://www.youtube.com/user/BlackbaudSupport  

Blackbaud Community Pages 

You can visit the online community for the Blackbaud family of products and services  here.  Below are some areas of specific interest.

•    Raiser’s Edge NXT community home page
•    Best Practice
•    My community pages

Specific knowledgebase articles:

• Global Change/ Add

• Import Guide
• Gift Aid Rules
• Actions
• Opportunities
• Prospect

• Workflow Designer