Getting Support and How to Contact Us

Use the Helpdesk or Send us an Email

The best way to contact us is via the schools internet helpdesk or by emailing us directly at:

We aim to respond to all tickets within 48 hours but most are resolved much sooner.

Give us a Call

For urgent issues that need a response within 48 hours, please call us directly, we are always available and happy to help with any queries or questions you may have:

• Internally: 220
• Externally: 0117 9055220

Working hours

7.30 – 6.00pm Monday to Friday.

Out of Hours Support

We provide limited out of hours support for urgent issues. Please call the numbers above and you will be forwarded to the person on call. We aim to answer all calls right away and can be on site (if required) within the hour. Most calls we can normally troubleshoot remotely for you. If there is no answer then please leave a message and a member of the team will be in touch asap.

Current on call hours

Mon-Fri (6.00pm – 9.00pm), Saturday (10.00am – 4.00pm), Sunday (12.00pm – 4.00pm)