Stuck on Old Version

Some computers have managed to get stuck on a special version of Teams that does not contain break out rooms or the new meeting experience.  We have pushed out a fix however in some curcumstances you may need to manually uninstall Teams for your user and re-install it.

If the instructions below do not fix the version then contact IT Services as we will have to apply a more aggressive fix.  You will need to be logged on at the time however so if possible, call us when you are on the computer in question.

Step 1 - Rich click on the start button

Step 2 - Click on Settings

Step 3 - Click on Apps

Step 4 - Search for Teams 

Step 5 - Select Microsoft Teams and choose Uninstall.

Step 6 - Select Teams Machine-Wide Installer and choose uninstall.  At this point you will need to call us so we can remotely enter an administrative password.

Step 7 - Follow the normal instructions for installing teams.