Junk Mail

Junk mail and spam is part of modern life, although we take all measures possible to filter unwanted mail and allow genuine emails through, sometimes the system gets it wrong.  This guide will show you how to check your junk mail and more importantly how to tell Office when it's got it wrong.

Managing your junk mail will help keep your inbox tidy and make sure you don't miss anything important!

Checking your Junk Mail

All staff should regularly check their junk mail folders.  Although Office 365 is really good, emails can and will get incorrectly flagged as junk.

Step 1 - Open up Outlook

Step 2 - Scroll down the folders on the left until you find Junk Email and click on it

Step 3 - Review the emails for any legitimate ones

Marking Legitimate Emails as "Not Junk"

If you find an email in your junk that should not be, you have several options to restore it and also to make sure future emails don't go to junk!

Step 1 - Right click on the email

Step 2 - Hover over the Junk option near the bottom and choose Not Junk

Step 3 - If you want to always trust email from this sender, leave the tick box checked

Step 4 - Click Ok.  It will now move the email back into your inbox for you.

Flagging Email as Junk

Sometimes junk or spam mail will still make it into your Inbox. 

Step 1 - Right click on the email and hover over Junk

Step 2 - Click on Block Sender

Unsubscribing from Junk Mail

Most junk mail is actually from mailing lists or organisations you may or may not have signed up for.  If you can be bothered, unsubscribing from these as they come in can help save you time in the long run.

It is perfectly safe to use the unsubscribe links in junk mail, 99% of the time due to GDPR this is a reliable way of asking them to remove your details from their systems.  A common myth used to be that this would confirm your details in secret which is completely untrue!

Step 1 - Open the email in question

Step 2 - Scroll to the bottom of the email and look for the footer text, often there will be an unsubscribe, opt out or manage your preferences link as shown below.

Step 3 - Click on the link and follow the instructions, you may need to confirm your email address or tick a boxes to choose which mailing lists you want or do not want to received.

Under no circumstances should you enter a password, these sites have no way of knowing your passwords and in that case it would actually be a phishing email attempting to steal your credentials