Recall an Email

Sometimes accidents and errors can happen.  If you sent an email to the wrong person or with the wrong information you can recall it using Outlook.  

If you're message as been sent outside the organisation e.g. to a parent, you cannot recall it.  

If you have sent sensitive data to the wrong person you must assume this is a data breach, even if message recall is successful.  Notify the DFO immediately and they will advise if any further action is needed depending on the data sent and who it was sent to.

You must recall the message using the full desktop version of Outlook

Step 1 - Open the sent email from your sent items folder in the outlook desktop client

Step 2 - Click on the Actions drop down and choose Recall this message

Step 3 - Choose the most appropriate settings for the recall.  The defaults are normally best.  Click OK when ready.

A recall message will now be sent to each original recipient.  How the recall behaves depends on certain factors

• If they have not opened the email and are part of the School system then the email will be automatically deleted and if chosen, replaced with a new message.
• If they have opened the email, they will be prompted to choose if they wish to recall or not.  If they choose not to recall, nothing happens and they keep the original message.
• If they are not using School Email, in most cases the recall message will be ignored or have no effect.

For each recall you will receive an email notifying you of what action was taken.